Student handbook

Frequently Asked Questions

xWhat should I do if I lose my timetable?x You can see your timetable on the Student Portal at any time. xWhat should I do if I don’t have my membership card?x

If you have forgotten your membership card, reception or Service Desk (evening classes only) can issue you with a temporary membership sticker. If you have lost your card completely, you will need to buy a replacement. The current cost is £5.00. xWhat do I do if I am ill?x Should you be unavoidably absent from college, you should ring the Absence Line between 7.30am - 4pm on each day of absence. The Absence Line is 01772 642020. Emailing your tutor to notify of absence is not an acceptable alternative. xWhere does lost property go?x Lost property will be taken to visitors’ reception. xWhat should I do if I forget my password for IT systems?x If you have already logged on you will have been prompted to use the password management system on Moodle: this records your answers to a few questions and allows you to reset your own password. If you continue to have problems, please go to Student Services or the Learning Resource Centre for assistance or use the following resent link: https://www.runshaw.ac.uk/ password-management-tools/

Runshaw Adult College

Runshaw Adult College & Apprenticeships

runshawadultcollege

www.runshaw.ac.uk

Runshaw College

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